At Everest Motorcycles, we are dedicated to ensuring a smooth and dependable shipping experience. We have teamed up with AusPost and StarTrack to offer you a variety of shipping options at checkout, allowing you to choose the one that best fits your needs.
1. Delivery Methods Available:
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Standard Delivery via Australia Post or Sendle:
We use Australia Post eParcel or Sendle for our standard delivery. We offer free standard delivery for orders over $50 to most of Australia. However, certain postal zones and specific products may incur a delivery fee. At checkout, you will receive an estimated delivery time frame and cost, if applicable. -
In-Store Pickup:
Our online office is located in Sydney. Feel free to visit us and collect your items in person.Pickup Timing:
- If the order is placed before 11:30 am, the product will be available for pickup on the next business day at our office.
- If the order is placed after 11:30 am, it will take 2 business days to arrive at our office.
Please wait for confirmation of order receipt before coming to collect your items.
2. Shipping Costs:
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Free Shipping:
We offer free shipping on most orders over $90. However, certain locations and products may not be eligible for free shipping. Shipping costs are calculated based on your delivery postcode and the items in your cart. Shipping fees are non-refundable if you return your order.
3. Delivery Time Frames and Order Dispatch:
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Collection and Delivery:
Deliveries are collected each afternoon, Monday to Friday, excluding public holidays. At checkout, you will receive an estimated delivery time frame based on your location and the shipping method selected.
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Order Timing:
Orders placed before 11:30 am will be dispatched on the next business day. Orders placed after 11:30 am will take 2 business days to be dispatched.
- Delivery Time Frame:
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After dispatch, the delivery time depends on the carrier:
- For major cities, delivery typically takes 2 to 5 days.
- For remote areas, delivery may take between 5 and 15 days.
We strive to dispatch orders efficiently; however, occasional delays may occur due to unforeseen circumstances.
5. Tracking Your Delivery:
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Tracking Information:
You will receive a fulfillment email with a tracking number once your order is dispatched. Track your delivery using the following links:- For Australia Post: AusPost Tracking
- For Sendle: Sendle Tracking
6. Signature on Delivery:
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Delivery Signature:
Orders are shipped with “NO signature on delivery” by default.
7. PO Boxes and Parcel Lockers:
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Delivery to PO Boxes and Parcel Lockers:
We deliver to PO Boxes and Parcel Lockers for order under 5 KG.
8. Shipments over 5 kg
- Deliveries exceeding 5 kg cannot be sent to PO Boxes or Parcel Lockers.
- For bulky items, our supplier may require a business address instead of a residential address, as we need to use B2B carriers for processing. We also provide a comprehensive list of Depot collection points across Australia to facilitate shipping.
9. Credit Card Verification Checks:
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Security Checks:
To combat online fraud, we conduct credit card verification checks for new customers. We will process a small random charge and request your confirmation to proceed. Once confirmed, the charge will be refunded, and your order will be processed.
10. International Orders:
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International Shipping:
Our website currently does not support international orders.
