Our change-of-mind returns policy does not affect your rights under Australian Consumer Law; you have consumer guarantees that we cannot limit. If the product you have ordered or received is not of acceptable quality, is not fit for its intended purpose, or is different from its description, you may be eligible for a refund or exchange upon its return.
If you have purchased an item assessed to have a major fault, you have the right to ask for your choice of replacement or refund. If the item purchased is found to have a minor defect, we reserve the right to offer a free repair instead, which does not affect your rights under consumer law.
Further information is available here.
If the product does not meet the criteria outlined in our returns policy, our returns team will contact you. You will have the option of collecting the item from our warehouse or having the item shipped to you at your own cost. Uncollected returns will be held for a period of 90 days.
We offer the use of a prepaid label for convenience only. The cost incurred by Everest Motorcycles to ship your item will be deducted from your final refund if you have selected our free standard shipping. We reserve the right to refuse any return requests or charge a restocking fee.
We do our best to ensure correct items are sent to the customers. In rare cases where a human slip-up occurs, and the product does not accurately match the description, SKU, or name, it is the customer's duty to check the part they received is correct and fits their bike as shown on the description on the packaging. If the product has been fitted without due care, the customer may not be eligible for a return.
1. Return Time Frame:
- Products must be returned within 30 days from the date of delivery.
- Helmets must be returned within 7 days from the date of delivery.
2. Return Conditions:
- Items must be returned in their original, undamaged packaging.
- Items inside the packaging must be in original condition.
- Part numbers on returned items must be legible and undamaged.
- Items must be received by Everest Motorcycles within 10 working days of being shipped.
- Helmets will not be accepted for return after 7 days from delivery, except in the case of a warranty issue.
3. Helmet Returns:
- Returns will not be accepted if the helmet has been worn, scratched, or damaged in any way.
- If we believe the helmet’s shell has been compromised, we will not accept the return.
- Helmet exchanges are reviewed on a case-by-case basis and are not approved until assessed by a member of our Online Sales Team and deemed resalable.
- We recommend that if you are making a first-time helmet purchase, you visit a local dealer for proper measurement and fitting.
4. Shipping Costs:
- Return shipping costs are the customer’s responsibility, except for faulty items, items returned under warranty, and items received as a result of our error. In these cases, a prepaid Australia Post postage label will be provided. Should we deem a returned item to not be resalable, we reserve the right to charge return postage costs.
- If a customer changes their mind and wishes to return an item, and they initially enjoyed free shipping, they will be required to pay for the cost of the original shipping as well as the return shipping costs. Our free shipping benefit is applicable only once per order; if the order is cancelled, the customer must cover this additional expense. Similarly, if the customer made an error in choosing the size, color, or part for their motorcycle and wishes to exchange it for a different item, they will be responsible for both the return shipping costs and the cost of shipping the new item.
- For orders that request a refund only, the shipping costs will be deducted from the initial payment, and the payment receipts will be sent to their email.
5. Processing Time for Returns/Exchanges:
- Please allow up to 5 business days for us to process and ship your exchange or process your refund once your return has been received in store.
- For refunds, allow 3 to 5 business days from the date Everest Motorcycles initiates the refund.
- (Some delays may be experienced due to the movement of funds between various financial institutions).
Note:
- Return time frames may vary depending on your location and the shipping method you choose. Please allow us additional time to process your refund/exchange in this case.
6. Delivery to PO Boxes and Parcel Lockers:
We deliver to PO Boxes and Parcel Lockers for order under 5 KG.
7. Shipments over 5 kg
- Deliveries exceeding 5 kg cannot be sent to PO Boxes or Parcel Lockers.
- For bulky items, our supplier may require a business address instead of a residential address, as we need to use B2B carriers for processing. We also provide a comprehensive list of Depot collection points across Australia to facilitate shipping.
8. Credit Card Verification Checks
- Security Checks: To combat online fraud, we conduct credit card verification checks for new customers. We will process a small random charge and request your confirmation to proceed. Once confirmed, the charge will be refunded, and your order will be processed.
9. International Orders International Shipping:
Our website currently does not support international orders.
10. Processing and Inspection Fees
Some items may be subject to processing and inspection fees if returned. Please see below for details.
- Exhausts, Engine Components, Handlebars, Luggage, Helmets and other Items: min 20%, Processing and Inspection Fee will be charged, max depending on condition
11. Dangerous Goods
- In this returns policy, “Dangerous Goods” means those products which are a substance or article listed as a dangerous good in the Australian Dangerous Goods (ADG) Cods, including but not limited to aerosols, explosives, flammable liquids, batteries, and the like. Under no circumstances will the Company accept the return of Dangerous Goods.
- In the event that a product is received and that product is damaged, or the Company is otherwise at fault, then you must provide evidence of the fault to the Company via email within the Returns Period. In the event that the Company finds that the Company is at fault it may provide a replacement or credit, at its sole discretion.
