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At Everest Motorcycles, we are dedicated to ensuring a smooth and dependable shipping experience. We have teamed up with AusPost and StarTrack to offer you a variety of shipping options at checkout, allowing you to choose the one that best fits your needs.

1. Delivery Methods Available:

• Standard Delivery via Australia Post or Sendle:
  We use Australia Post eParcel or Sendle for our standard delivery. We offer free standard delivery for orders over $50 to most of Australia. However, certain postal zones and specific products may incur a delivery fee. At checkout, you will receive an estimated delivery time frame and cost, if applicable.

• In-Store Pickup:
  Our online office is located in Sydney. Feel free to visit us and collect your items in person.

  Pickup Timing:

  • If the order is placed before 11:30 am, the product will be available for pickup on the next business day at our office.
  • If the order is placed after 11:30 am, it will take 2 business days to arrive at our office.

  Please wait for confirmation of order receipt before coming to collect your items.

2. Shipping Costs:

• Free Shipping:
  We offer free shipping on most orders over $90. However, certain locations and products may not be eligible for free shipping. Shipping costs are calculated based on your delivery postcode and the items in your cart. Shipping fees are non-refundable if you return your order.

3. Delivery Time Frames and Order Dispatch:

• Collection and Delivery:
  Deliveries are collected each afternoon, Monday to Friday, excluding public holidays. At checkout, you will receive an estimated delivery time frame based on your location and the shipping method selected.
  
  
• Order Timing:
  Orders placed before 11:30 am will be dispatched on the next business day. Orders placed after 11:30 am will take 2 business days to   be dispatched.
  
  
• Delivery Time Frame:

• After dispatch, the delivery time depends on the carrier:

  • For major cities, delivery typically takes 2 to 5 days.
  • For remote areas, delivery may take between 5 and 15 days.
    
    

We strive to dispatch orders efficiently; however, occasional delays may occur due to unforeseen circumstances.

5. Tracking Your Delivery:

• Tracking Information:
  You will receive a fulfillment email with a tracking number once your order is dispatched. Track your delivery using the following links:
  • For Australia Post: AusPost Tracking
  • For Sendle: Sendle Tracking

6. Signature on Delivery:

• Delivery Signature:
  Orders are shipped with “signature on delivery” by default. If you have the Australia Post app, you can authorize delivery without a signature. If no one is available to sign, the driver will leave a card with instructions on how to collect your parcel.

7. PO Boxes and Parcel Lockers:

• Delivery to PO Boxes and Parcel Lockers:
  We deliver to PO Boxes and Parcel Lockers.

8. Credit Card Verification Checks:

• Security Checks:
  To combat online fraud, we conduct credit card verification checks for new customers. We will process a small random charge and request your confirmation to proceed. Once confirmed, the charge will be refunded, and your order will be processed.

9. International Orders:

• International Shipping:
  Our website currently does not support international orders. 

Our change-of-mind returns policy does not affect your rights under Australian Consumer Law; you have consumer guarantees that we cannot limit. If the product you have ordered or received is not of acceptable quality, is not fit for its intended purpose, or is different from its description, you may be eligible for a refund or exchange upon its return.

If you have purchased an item assessed to have a major fault, you have the right to ask for your choice of replacement or refund. If the item purchased is found to have a minor defect, we reserve the right to offer a free repair instead, which does not affect your rights under consumer law.

Further information is available here.

If the product does not meet the criteria outlined in our returns policy, our returns team will contact you. You will have the option of collecting the item from our warehouse or having the item shipped to you at your own cost. Uncollected returns will be held for a period of 90 days.

We offer the use of a prepaid label for convenience only. The cost incurred by Everest Motorcycles to ship your item will be deducted from your final refund if you have selected our free standard shipping. We reserve the right to refuse any return requests or charge a restocking fee.

We do our best to ensure correct items are sent to the customers. In rare cases where a human slip-up occurs, and the product does not accurately match the description, SKU, or name, it is the customer's duty to check the part they received is correct and fits their bike as shown on the description on the packaging. If the product has been fitted without due care, the customer may not be eligible for a return.  

1. Return Time Frame:

• Products must be returned within 30 days from the date of delivery.
• Helmets must be returned within 7 days from the date of delivery.

2. Return Conditions:

• Items must be returned in their original, undamaged packaging.
• Items inside the packaging must be in original condition.
• Part numbers on returned items must be legible and undamaged.
• Items must be received by Everest Motorcycles within 10 working days of being shipped.
• Helmets will not be accepted for return after 7 days from delivery, except in the case of a warranty issue.

3. Helmet Returns:

• Returns will not be accepted if the helmet has been worn, scratched, or damaged in any way.
• If we believe the helmet’s shell has been compromised, we will not accept the return.
• Helmet exchanges are reviewed on a case-by-case basis and are not approved until assessed by a member of our Online Sales Team and deemed resalable.
• We recommend that if you are making a first-time helmet purchase, you visit a local dealer for proper measurement and fitting. 

4. Shipping Costs:

• Return shipping costs are the customer’s responsibility, except for faulty items, items returned under warranty, and items received as a result of our error. In these cases, a prepaid Australia Post postage label will be provided. Should we deem a returned item to not be resalable, we reserve the right to charge return postage costs.
• If a customer changes their mind and wishes to return an item, and they initially enjoyed free shipping, they will be required to pay for the cost of the original shipping as well as the return shipping costs. Our free shipping benefit is applicable only once per order; if the order is cancelled, the customer must cover this additional expense. Similarly, if the customer made an error in choosing the size, color, or part for their motorcycle and wishes to exchange it for a different item, they will be responsible for both the return shipping costs and the cost of shipping the new item.
• For orders that request a refund only, the shipping costs will be deducted from the initial payment, and the payment receipts will be sent to their email.

5. Processing Time for Returns/Exchanges:

• Please allow up to 5 business days for us to process and ship your exchange or process your refund once your return has been received in store.
• For refunds, allow 3 to 5 business days from the date Everest Motorcycles initiates the refund.
• (Some delays may be experienced due to the movement of funds between various financial institutions).

Note:

• Return time frames may vary depending on your location and the shipping method you choose. Please allow us additional time to process your refund/exchange in this case.

6.  Delivery to PO Boxes and Parcel Lockers:

We deliver to PO Boxes and Parcel Lockers for order under 5 KG.

7. Shipments over 5 kg

• Deliveries exceeding 5 kg cannot be sent to PO Boxes or Parcel Lockers.
• For bulky items, our supplier may require a business address instead of a residential address, as we need to use B2B carriers for processing. We also provide a comprehensive list of Depot collection points across Australia to facilitate shipping.

8. Credit Card Verification Checks

Please read our full policy on our website https://everestmotorcycles.com/pages/refund-policy